Search found 12 matches

by Joho
Sun 30 Mar 2014 5:10 pm
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

Hi Wareite 1969, sorry for the delay in replying - we've been away. They offered a refund for December which I declined. That might sound strange but I wanted the service in the first place, not money back and I didn't feel it was appropriate for me to accept a refund when they weren't offering it t...
by Joho
Sun 23 Mar 2014 3:03 pm
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

BTW Enoughofthat, I've just checked out the weblink you posted and that relates to specific bookings like booking for a party for example - not normal membership - which is why those clauses are not in my contract.
by Joho
Sun 23 Mar 2014 1:08 pm
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

Response to Enoughofthat - those clauses are NOT on the paper contract that I signed. And there is nothing in my contract to refer me to the website you refer to. Therefore, my point is the terms and conditions of my contract do not allow for such closures.
by Joho
Sun 23 Mar 2014 11:54 am
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

Update: the leaflet is not very well written. It says Tues 15th - Thurs 17th public swim will be available 9am to 12.30pm. From chatting to one of the swimming instructors it turns out that public swim is also available on those days from 12.30pm - but that's not what the leaflet says! Therefore I a...
by Joho
Sun 23 Mar 2014 11:48 am
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

Response to Enoughofthat - I don't want to take my custom elsewhere I just want what my contract entitles me too. The reason for complaining on a public forum is because it is a public facility run for East Herts Council by Everyone Active so to complain in public is entirely appropriate. Response t...
by Joho
Sat 22 Mar 2014 3:52 pm
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

So I've finally seen the leaflet and the pool is open on Mon 14th till 3pm, not closed as I had previously thought. This doesn't help me though as I work full-time in Hatfield and leave home anywhere between 7am and 7.20am which does not allow for an early morning swim. On Tues 15, Weds 16 and Thurs...
by Joho
Sat 22 Mar 2014 10:09 am
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Re: Fanshawe closing again!

Dear ReDan, if you pay for a service upfront (yearly or monthly membership) you are entitled to it. Getting a refund is not good enough - what we want is the service we are paying for, not refunds when they choose to close. I think you are missing the point that we have contracts and they should be ...
by Joho
Fri 21 Mar 2014 5:39 pm
Forum: Leisure & Entertainment
Topic: Fanshawe closing again!
Replies: 23
Views: 14637

Fanshawe closing again!

After closing for 8 whole days at Christmas, for which Everyone Active who runs Fanshawe was "unjustly rewarded" by taking members money upfront and not providing a service, they are now closing for a further 3 days at Easter, Monday 14th April (a normal working day for everyone else), Good Friday a...
by Joho
Sun 22 Dec 2013 11:42 am
Forum: Leisure & Entertainment
Topic: Fanshawe Opening times over xmas(or not)
Replies: 17
Views: 12853

Re: Fanshawe Opening times over xmas(or not)

Thanks for mentioning this. Hartham is still closed for 5 of the 8 days, and I'm not keen on Hartham. I swam there in November and found both the pool and changing rooms chilly. If I found it cold then it will be too cold for my elderly mum, so Hatfield is the better option for us.
by Joho
Sun 22 Dec 2013 9:33 am
Forum: Leisure & Entertainment
Topic: Fanshawe Opening times over xmas(or not)
Replies: 17
Views: 12853

Re: Fanshawe Opening times over xmas(or not)

Wodson Park is open 9-4 all through the Christmas period except for the 3 bank holidays. So here's a thought - what if the poolside was closed at Fanshawe for the 8 days but the gym was kept open for similar hours to Wodson? At least that way those of us with membership of both pool and gym could co...